Silver standards – Practices

In addition to the standards below, you also must meet the Bronze standards

Pillar One – People & Wellbeing

1. There is a clearly articulated, understood, and regularly repeated Vision Values and Purpose for the business and each person’s role. Job Descriptions include purpose of the role as well as expected behaviours and success criteria.
2. There is a written diversity, inclusion and safeguarding policy in place
3. Team members understand how they are going to be developed and what the development track is for their role
4. Personal Development plans are regularly reviewed and developed
5. There is a formal system in place for giving and receiving feedback
6. There is an internal communication system in place – eg whatsapp group, intranet, noticeboard
7. An annual salary review is carried out and increases given where possible
8. Benefits – other than pay – are given
9. Flexible working patterns are encouraged
10. There is an HR & Wellbeing policy in place
11. Where available, only ‘green’ products are sourced
12. Patients are informed of changes made to the practice following their feedback

Pillar Two – Environment

1. The practice has electricity supplied by a green energy company and agrees to meter and reduce energy usage annually and install low energy bulbs throughout
2. The practice has a “green champion” on-site who ensures adherence to best practice and shares good ideas with other staff and is offered suitable training
3. Practice introduces a walk to work/bike to work/lift-share scheme
4. Practice monitors waste quantities and carries out an annual audit, committing to reduce landfill waste annually
5. Website, Social Media, newsletter and/or posters display a green message that customers, as well as staff, can be informed and encouraged by.

Environmental standards in dentistry are constantly developing and so we will be reviewing this area frequently. If you have further ideas that have worked for your practice, please get in touch.

Pillar Three – Community & Charity

1. The causes to support have been carefully selected to fall in line with the business goals – either through what they do or by benefitting the local community
2. The causes being supported have been consulted and informed. They know how long they will be supported and the fundraising goal
3. There is a commitment to direct business giving
4. There is a detailed CSR annual plan in place detailing goals, objectives and team roles
5. The practice has a CSR Champion and committee that helps recommend what causes to support and is responsible for delivering the plan
6. The charitable giving and supported causes are communicated to customers either in practice, in newsletters, on web & social media